How to ensure that service users and staff are kept safe when physical interventions are required.
Violence is often linked to insecurity. When your staff are aware of potential triggers, are skilled in de-escalation, and, should an incident occur, know that it can be contained safely and with minimum distress to all concerned, it brings about a confidence, which itself minimises risk.
Physical Intervention is very much the last resort in dealing with violence and aggression. Team techniques are taught to ensure that service users and staff are kept safe when a service user is in a state of heightened emotion.
After graduating from University Gillian taught outdoor education for over 10 years and since 1999 she has worked at the Community of St Anthony and St Elias, an organisation which works to promote the independence of service users, mostly from the mental health sector, all of a very challenging nature. She has worked as both Support Worker, Registered Manager and Training Manager. She qualified as a General Services Association Tutor in January 2004 and a NUCO First Aid Instructor in 2014.
The training is really good here, that’s one of the best things about this company they ensure that we develop the right skills. Its great!