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Bridge Court, Castle Street
Totnes, Devon
TQ9 5DB
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Conflict Resolution

A course providing the basis for working with individuals with challenging behaviour.

Course Introduction


Violence is often linked to insecurity. When your staff are aware of potential triggers, are skilled in de-escalation, and, should an incident occur, know that it can be contained safely and with minimum distress to all concerned, it brings about a confidence, which itself minimises risk.

This is a theory based course incorporating group work and discussion and is the basis for working with individuals with challenging behaviour.

This Community has worked, for more than 30 years, to support service users with a range of mental disorders and complex support needs. We have established a superb professional course to General Services Association standards in Conflict Resolution, Breakaway and Physical Interventions.

Price available on request
(Excluding Mileage)
Course Length: 6 hours
Enquire

Course Objectives


  • Recognising possible risks or potential incidents of aggression / violence.
  • Identifying ways in which everyone can be safer in the work environment.
  • Promoting Positive Behaviour Support.

Course Content


On this course you will study the following modules and learn how to apply them to your everyday working environment.


The law and policies

Anger / Aggression / Violence

Recognising signs of aggression and potential aggression

Positive Behaviour Support

Attitudes / behaviour of staff

Handling aggression

Communication

Risk

Reasonable Force
Your Instructor

Gillian Buxton


After graduating from University Gillian taught outdoor education for over 10 years and since 1999 she has worked at the Community of St Anthony and St Elias, an organisation which works to promote the independence of service users, mostly from the mental health sector, all of a very challenging nature. She has worked as both Support Worker, Registered Manager and Training Manager. She qualified as a General Services Association Tutor in January 2004 and a NUCO First Aid Instructor in 2014.

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Venue


At your venue or venues can be arranged at an extra cost.

Candidates


Minimum of 8
Maximum of 12

Insurance


Fully insured, certificates available.

Certification


Level 1 updates are required every 2 years. Levels 2 and 3 are required annually.

The training is really good here, that’s one of the best things about this company they ensure that we develop the right skills. Its great!

Quote from Staff Member in Belvedere’s CQC inspection report April 2016.

Other Courses


Safeguarding

Understanding and implementing safeguarding for adults at risk of abuse.

Read More

Basic Life Support

Learn Basic Life Support (BLS) and safe use of an Automated External Defibrillator (AED).

Read More

Mental Capacity Act and Deprivation of Liberty Safeguards

Understanding and implementing the Mental Capacity Act 2005.

Read More

Get In Touch


For more information about The Community, our facilities or training programmes, get in touch today.

Contact Us

Email: enquiries@comae.org.uk.
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