Getting to know each other
Staff treated people with kindness, compassion, dignity and respect. Steps were taken to improve people’s relationships with their relatives and staff had organised regular day trips for one person to visit their relatives as they could no longer stay overnight.
How to make a referral
A formal written referral is accepted by the Community from your Consultant, together with your full case history and assessment of needs.
Your Consultant would be expected to retain overall responsibility for your care for the duration of your placement and attend regular reviews. Your Care Manager/Care Co-ordinator is also expected to remain involved throughout.
All prospective residents are given a copy of our Service User Guide, setting out our aims and objectives and the services and facilities available to you.
The Community would undertake a full assessment of your needs in order to assess that we can match them and this would form the basis of your Service User Plan (we refer to it as your Care Plan) and Terms and Conditions of Placement.
Informal interviews would take place with yourself and your Care Team in your current setting. This would also be your first opportunity to meet us and ask any questions you might have. We also try to bring lots of photos for you to get an idea of the place and the people.