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Management of violence and aggression

Learn to spot potential triggers and de-escalation techniques in this 3 part course.

Course Introduction


Violence is often linked to insecurity. When your staff are aware of potential triggers, are skilled in de-escalation, and, should an incident occur, know that it can be contained safely and with minimum distress to all concerned, it brings about a confidence, which itself minimises risk.

This is a 3 part course.

Price available on request
Course Length: From ½ a day to a maximum of 4 days tailored to meet your needs.
Enquire

Course Levels


On this course you will complete the following levels.


Level 1 - Conflict Resolution

Level 2 - Breakaway

Level 3 - Physical Intervention

Conflict Resolution - Course Content


A course providing the basis for working with individuals with challenging behaviour. This course contains the following modules:


The law and policies

Anger / Aggression / Violence

Recognising signs of aggression and potential aggression

Positive Behaviour Support

Attitudes / behaviour of staff

Handling aggression

Communication

Risk

Reasonable Force

Breakaway - Course Content


Breaking away when encountering incidents of aggression or violence. This course contains the following modules:


Wrist releases

Clothing grabs

Hair pulls

Kicks and punches

Bites and scratches

Bear hugs

Strangles

Physical Intervention - Course Content


How to ensure that service users and staff are kept safe when physical interventions are required. This course contains the following modules:


Low key interventions

Safe Holding

Separating two service users from fighting

Scenarios
Your Instructor

Gillian Buxton


After graduating from University Gillian taught outdoor education for over 10 years and since 1999 she has worked at the Community of St Anthony and St Elias, an organisation which works to promote the independence of service users, mostly from the mental health sector, all of a very challenging nature. She has worked as both Support Worker, Registered Manager and Training Manager. She qualified as a General Services Association Tutor in January 2004 and a NUCO First Aid Instructor in 2014.

Enquire

Venue


At your venue or venues can be arranged at an extra cost.

Candidates


Minimum of 8
Maximum of 12

Insurance


Fully insured, certificates available.

Certification


Level 1 updates are required every 2 years. Levels 2 and 3 are required annually.

The company provides lots of training and there is always the opportunity to do more all you have to do is ask

Quote from Staff Member in Priors Piece’s CQC inspection report May 2016.

Other Courses


Health & Safety

Learn Health & Safety legislation, policy and procedures.

Read More

Confidentiality, Record Keeping & The Law

Understanding record keeping responsibilities & confidentiality legislation.

Read More

Dementia

Gain a basic awareness of dementia and how to communicate with sufferers.

Read More

Get In Touch


For more information about The Community, our facilities or training programmes, get in touch today.

Contact Us

Email: enquiries@comae.org.uk.
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