Management of violence and aggression
Learn to spot potential triggers and de-escalation techniques in this 3 part course.
Violence is often linked to insecurity. When your staff are aware of potential triggers, are skilled in de-escalation, and, should an incident occur, know that it can be contained safely and with minimum distress to all concerned, it brings about a confidence, which itself minimises risk.
This is a 3 part course.
After graduating from University Gillian taught outdoor education for over 10 years and since 1999 she has worked at the Community of St Anthony and St Elias, an organisation which works to promote the independence of service users, mostly from the mental health sector, all of a very challenging nature. She has worked as both Support Worker, Registered Manager and Training Manager. She qualified as a General Services Association Tutor in January 2004 and a NUCO First Aid Instructor in 2014.
The training is really good here, that’s one of the best things about this company they ensure that we develop the right skills. Its great!