Enthusiasm, motivation and caring
Staff cared deeply about people’s wellbeing and self-esteem. Each person’s care plan contained information about how staff should boost people’s self-esteem. For example, staff were encouraged to include one person in all conversations, where possible, and acknowledge their achievements with positive feedback. With another person, staff were encouraged to create opportunities for the person to boost their own self-esteem through sport and outdoor activity, which they excelled at.
How we ensure consistent support to residents
The Community operates a thorough recruitment procedure based on equal opportunities whilst ensuring the protection of residents. New staff are confirmed in post only after the Community have received references and on completion of satisfactory Disclosure Barring Service checks (DBS). All staff receive training on issues of Safeguarding.
We do not employ psychiatric nurses, we employ people from a broad range of backgrounds, who have the qualities and characteristics that provide the environment to implement the Community’s philosophy. Their skills and knowledge are developed through a programme of induction and ongoing training, to the requirement of TOPPS certified training programme and the nationally recognised Care Qualifications. Employees come from both graduate and non-graduate backgrounds and often move on to careers in nursing and social work as well as post-graduate study.
Residents are involved in staff selection and their feedback on the care provision is encouraged and supported.