Communication
Develop effective communication skills relevant to the Community’s service users.
Course Objectives
- Understand the importance of effective communication at work.
- Understand how to meet the communication and language needs, wishes and preferences of individuals.
- Understand how to promote effective communication.
- Understand the principles and practice relating to confidentiality.
- Use appropriate verbal and non-verbal communication.
- Support the use of appropriate communications aids / technologies.
Gillian Buxton
After graduating from University Gillian taught outdoor education for over 10 years and since 1999 she has worked at the Community of St Anthony and St Elias, an organisation which works to promote the independence of service users, mostly from the mental health sector, all of a very challenging nature. She has worked as both Support Worker, Registered Manager and Training Manager. She qualified as a General Services Association Tutor in January 2004 and a NUCO First Aid Instructor in 2014.
Venue
Insurance
Certification
I had a week long training induction, very thorough, and since then updates on physical intervention, breakaway, Asperger’s…the induction gives additional skills and is tailored to the people who live here.