Author Type: External Professional

The Community is safely and effectively keeping these patients well.

They really know their stuff…You can tell that the company values the importance of training and invests in their staff team.

They put people at the heart of what they do…they always put people first and they deliver.

They have created a culture of respect between staff and people who use the service.

They are responsive to people needs and have a can do attitude, nothing appears to be too much trouble for them. They are a brilliant service which achieves the most amazing outcomes for people, they should be proud of the service they provide.

Staff went the extra mile to ensure personalised care. One doctor we spoke to confirmed care was personalised, “..a lot of common sense and human respect.”

The staff are brilliant at enabling and encouraging people”. To make the most of their daily lives people were encouraged to try new experiences whilst managing any risks they might face.

Everyone seems happy. It seems like a happy atmosphere…I have never worked in such a caring environment. It feels like a home.

I can say unreservedly that I have never before worked in such a positive, therapeutic organisation, and I regard it a privilege to be able to use my skills in such an effective environment.

They recognise about capacity, they include clients in decision making. They include people in everything.