Conflict Resolution
A course providing the basis for working with individuals with challenging behaviour.
Course Introduction
Violence is often linked to insecurity. When your staff are aware of potential triggers, are skilled in de-escalation, and, should an incident occur, know that it can be contained safely and with minimum distress to all concerned, it brings about a confidence, which itself minimises risk.
This is a theory based course incorporating group work and discussion and is the basis for working with individuals with challenging behaviour.
This Community has worked, for more than 30 years, to support service users with a range of mental disorders and complex support needs. We have established a superb professional course to General Services Association standards in Conflict Resolution, Breakaway and Physical Interventions.
Course Objectives
- Recognising possible risks or potential incidents of aggression / violence.
- Identifying ways in which everyone can be safer in the work environment.
- Promoting Positive Behaviour Support.
Course Content
On this course you will study the following modules and learn how to apply them to your everyday working environment.
Gillian Buxton
After graduating from University Gillian taught outdoor education for over 10 years and since 1999 she has worked at the Community of St Anthony and St Elias, an organisation which works to promote the independence of service users, mostly from the mental health sector, all of a very challenging nature. She has worked as both Support Worker, Registered Manager and Training Manager. She qualified as a General Services Association Tutor in January 2004 and a NUCO First Aid Instructor in 2014.
Venue
Candidates
Insurance
Certification
The company provides lots of training and there is always the opportunity to do more all you have to do is ask