Priors Piece CQC 20 – Inspector

Staff cared deeply about people’s wellbeing and self-esteem. Each person’s care plan contained information about how staff should boost people’s self-esteem. For example, staff were encouraged to include one person in all conversations, where possible, and acknowledge their achievements with positive feedback. With another person, staff were encouraged to create opportunities for the person to boost their own self-esteem through sport and outdoor activity, which they excelled at.