Author Type: Staff Member

Senior managers regularly ask for our opinions and feedback. This leads to a culture of openness where people feel like they are contributing to the development of the service.

Our role is to build trust with people in our own care and support – I think that helps them to feel safe.

They are always looking for ways to improve, they always seek feedback, listen and never dismiss.

Dignity, privacy and choice are at the heart of our ethos and this is reflected in how we work with individuals.

We teach people home skills, living skills, hygiene, social skills. We build trusting relationships with people at their own pace. We help build confidence.

It’s really nice here. We’re one big team, residents included…I like being around these people. All the residents have such good qualities.