Staff ensured a great deal of planning and preparation was involved in their care. Staff had liaised and coordinated with people, their relatives, healthcare and social care professionals as well as relevant authorities in order to provide a support package and an environment which reflected people’s individual needs and preferences.
People who lived in 5 Priory Drive were supported towards independent living with care, dedication and understanding. People spoke very highly of the home and described how living there met their individual needs.
People were supported to be as independent as possible, taking responsibility for their medicines, finances and learning new skills. The staff ensured people were physically safe and that their mental wellbeing was prioritised.
Residents were involved in all aspects of their care, including planning and reviews, and took pride in being able to direct their care.
The community’s visions and values were embedded in every aspect of the home. People were treated as equals and were encouraged to take control of their lives as far as possible. Staff competence and behaviours were continuously monitored by management to ensure they were displaying the values of the community and the high level of … Continued
One relative told us that the staff treated everyone as equals and this was apparent when they visited and sometimes they were unable to tell who was a resident and who was a member of staff. They told us this was because people were “together” and “treated each other with so much respect”.
The service had a strong person centred culture which helped people to express their views and share their points of view.
During our inspection we observed some nice interactions between people and staff. There was much laughter, chatting and friendly banter exchanged. Staff clearly knew people well and people responded to staff in comfortable and friendly ways. For example, one person approached a member of staff when they were talking to us, put their arm around … Continued
Hamelin had a very homely atmosphere which fitted the personalities of the people who lived there. The home was very artistic and musical and people’s own beautiful paintings hung on the walls. People played music throughout the day and the atmosphere was a happy and social one. Throughout our inspection we heard laughter, chatting and … Continued