Author Type: CQC Inspector

People and staff spoke highly of the registered manager. Comments included “I get on very well with (manager’s name)”, “He’s excellent”, “(manager’s name) is very approachable. He cares that’s why”.

Staff cared deeply about people’s wellbeing and self-esteem. Each person’s care plan contained information about how staff should boost people’s self-esteem. For example, staff were encouraged to include one person in all conversations, where possible, and acknowledge their achievements with positive feedback. With another person, staff were encouraged to create opportunities for the person to … Continued

Staff spoke highly of the people who lived in Priors Piece and praised their talents and personalities. Staff made comments such as “He is a lovely chap, hugely intelligent”, “He’s a poet, like no one you’ve ever met”, “He is excellent company” and “He is a very friendly and most likeable chap”.

Staff told us how they had supported the transitional arrangements for a person who had recently moved into their own flat. Staff told us that although they were sad to see the person move on it was the right decision for them. One staff member said, “That’s the best bit about my job seeing people … Continued

People and staff told us that they routinely went to pubs, restaurants, cinema and shops. Staff demonstrated they were knowledgeable about people’s needs and the things that were important to them in their lives.

One of the people living at the home was an accomplished artist and they had created a work space for this person in the garden, this was important as it enabled them to leave their canvasses and paint out instead of having to pack them away each day.

Throughout the inspection, we saw staff offering choice during. meal times and people were able to help themselves freely. Staff told us “we always asked people what they want; you often end up cooking two or three choices”.

Staff had a good knowledge and understanding of each individual. They knew how to reduce environmental stress and anticipate situations which might trigger people to become anxious and / or agitated.

Risks to people were managed so people were supported to fulfil their dreams and goals. For example one person we met had difficulties with balance due to their health condition. They were at risk of falls. The person had protective clothing and a staff escort in the community.

Staff treated people with kindness, compassion, dignity and respect. Steps were taken to improve people’s relationships with their relatives and staff had organised regular day trips for one person to visit their relatives as they could no longer stay overnight.